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Our Warranties

EZEPULL Tools Warranty

EZEPULL INSTRUCTIONS & MAINTENANCE

Warning: Do not send directly to Strainrite. you will incur a freight forward charge.

Requirements
1. A copy of the customer receipt / Proof of purchase
2. The EZEPULL Tool
3. Description of the fault

Send to:

  • Johnstone Manufacturing Ltd
    4 Parkinson Place
    Te Rapa Park
    Hamilton 3288
  • Ph. 07-849 3250

Conditions Of Warranty

The Eze Pull Fence Tools are under warranty for two years from the date of purchase and are subject to the following conditions

*The tool must be used on fencing wire only.
*The tool must be oiled and adjusted regularly.
*The tool must not be used for hammering or striking.
*The tool must not be thrown or dropped on hard surfaces.
*The tool must be used as per operating instructions that are included with each tool.
*The tool must be used with Strainrite wire crimps only

 

Vital Information

We want you to enjoy many trouble free years of use. It is vital that the tool is oiled regularly on all moving parts

using standard motor oil, NOT spray-on lubricants or penetrating oils.Some parts of the Eze Pull Fence Tools achieve several tonnes of pressure and regular oiling is required to stop the seizure and accelerated wear.

Energizer Warranty

Warranty Policy

Strainrite electric fence products are covered under the Strainrite standard warranty policy

Warranty obligations for products manufactured by or for Strainrite Fencing Systems Ltd are limited to the terms set out in this policy.

Warranty Coverage

Products manufactured by or for Strainrite Fencing Systems Ltd are warranted against faulty material and workmanship for a period from the date of purchase.

If a warranted defect occurs, return the product with proof of purchase to the place of purchase.

If Strainrite Fencing Systems Ltd receives a valid Warranty claim within the relevant Warranty Period, Strainrite Fencing Systems Ltd will, at its option:

  • repair the product at no charge, using new or refurbished replacement parts;
  • exchange the product with a product that is new or has functionality equivalent to the original product; or
  • refund the product’s purchase price.

 

Exclusions and Limitations

This warranty applies only to genuine Strainrite Fencing Systems Ltd products manufactured by or for Strainrite Fencing Systems Ltd.

No responsibility is accepted for any accident or damage caused subsequent to any tampering with or modification to or misuse of this product, including (but not limited to) alterations made by anyone other than Strainrite Fencing Systems Ltd or its agents.

This warranty is not transferable. To the maximum extent permitted by law, this warranty is exclusive, personal to the original purchaser and in lieu of all other warranties, representations or conditions relating to this product (whether express or implied and whenever arising) whether originating by statute, law, trade, custom or otherwise.

The product warranty is only valid in the original country of purchase. Any claims made in another country may incur full repair costs at the owner’s expense.

The warranty does not cover the following:
Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear.
Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordance with Strainrite’s instructions on usage and maintenance. Defects resulting from usage of the product in conjunction with accessories that are not approved by Strainrite for use with this product.
Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual.
Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of Strainrite Fencing Systems Ltd.
Unauthorized modifications carried out to the product in order to comply with local or international technical standards in countries for which this Stainrite product was not originally designed.
Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions of core outlined in the product user manual. The batteries are charged by chargers other than those approved by Stainrite.
Any of the seals on the battery enclosure or cells are broken or show evidence of tampering

 

WARRANTY PERIODS

These are Strainrite Fencing Systems Ltd. Warranty Periods under the Warranty Policy for the products described below.

Electric Fence Energizers – 3 Years (Energizers manufactured by Hotline UK) 

  • (excludes battery. see additional exclusions and limitations outlined above)

General Warranty

Warranty Policy

Strainrite electric fence products are covered under the Strainrite standard warranty policy

Warranty obligations for products manufactured by or for Strainrite Fencing Systems Ltd are limited to the terms set out in this policy.

Warranty Coverage

Products manufactured by or for Strainrite Fencing Systems Ltd are warranted against faulty material and workmanship for a period from the date of purchase.

If a warranted defect occurs, return the product with proof of purchase to the place of purchase.

If Strainrite Fencing Systems Ltd receives a valid Warranty claim within the relevant Warranty Period, Strainrite Fencing Systems Ltd will, at its option:

  • repair the product at no charge, using new or refurbished replacement parts;
  • exchange the product with a product that is new or has functionality equivalent to the original product; or
  • refund the product’s purchase price.

 

Exclusions and Limitations

This warranty applies only to genuine Strainrite Fencing Systems Ltd products manufactured by or for Strainrite Fencing Systems Ltd.

No responsibility is accepted for any accident or damage caused subsequent to any tampering with or modification to or misuse of this product, including (but not limited to) alterations made by anyone other than Strainrite Fencing Systems Ltd or its agents.

This warranty is not transferable. To the maximum extent permitted by law, this warranty is exclusive, personal to the original purchaser and in lieu of all other warranties, representations or conditions relating to this product (whether express or implied and whenever arising) whether originating by statute, law, trade, custom or otherwise.

The product warranty is only valid in the original country of purchase. Any claims made in another country may incur full repair costs at the owner’s expense.

The warranty does not cover the following:
Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear.
Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordance with Strainrite’s instructions on usage and maintenance. Defects resulting from usage of the product in conjunction with accessories that are not approved by Strainrite for use with this product.
Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual.
Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of Strainrite Fencing Systems Ltd.
Unauthorized modifications carried out to the product in order to comply with local or international technical standards in countries for which this Stainrite product was not originally designed.
Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions of core outlined in the product user manual. The batteries are charged by chargers other than those approved by Stainrite.
Any of the seals on the battery enclosure or cells are broken or show evidence of tampering

 

WARRANTY PERIODS

These are Strainrite Fencing Systems Ltd. Warranty Periods under the Warranty Policy for the products described below.

 

Product Warranty Guide 

 

Ezepull Tools – 2 Years

Additional Limitations:

  • – The tool must be used on fencing wire only
  • – The tool must be oiled and adjusted regularly
  • – The tool must not be used for hammering or striking
  • – The tool must not be thrown or dropped on hard surfaces
  • – The tool must be used as per operating instructions that are included with each tool

Electric Fence Energizers – 3 Years (Energizers manufactured by Hotline UK) 

  • (excludes battery. see additional exclusions and limitations outlined above)

Fence testing equipment – 1 Year

  • (see exclusions and limitations outlined above)

Battery – 90 Days

  • Batteries fitted inside Electric Fence Energizers and Fence Management Tools

Fence Accessories

  • Insulators – 10 Years
  • Reels – 1 Year
  • Others – 1 Year

Knipex and Bahco Products – Lifetime Warranty**

**Lifetime warranty – This applies to any tool that fails during its normal life due to defects in the workmanship or materials only.
Warranty does not apply to failures caused by misuse, abuse, alteration, accident or general wear and tear.
‘Lifetime’ is defined as the period of time a tool can be expected to last under normal use and conditions.

(see exclusions and limitations outlined above)